Business Process Management (DC)


Business Process Management (DC)

1,077.60 1,347.00


An enterprise succeeds -- or fails -- based on its ability to execute, and execution is all about process. Accordingly, the need and demand for expert Business Analysts able to drive process effectiveness and efficiency has never been higher.

In this two-day course, you will learn the role of business process management, how to design new processes for peak effectiveness, how to improve and re-engineer faulty ones, and model them using BPMN.


This course is designed for Business Analysts, process analysts, and related professionals who recognize the massive importance of business process management in large enterprises and want to increase their process management skills to round out their BA skill set.

Course Overview

Day 1

Business Process Management

  • What is a Process?
  • Business Process Management
  • The Business Process Lifecycle


  • Six Sigma
  • Lean

Day 2

Business Process Modeling

  • Modeling Concepts
  • Swimlane Flowcharts
  • The Unified Modeling Language (UML)
  • The Business Process Model & Notation (BPMN)


In the project, you will apply the lessons you have learned to address a real-world BPM problem.

    Your Instructor

    Don Hussey runs the business analysis training, coaching, and advisory practice, NorwalkAberdeen.

    Before starting the firm, he ran the BA Center of Excellence for Citi Private Bank. Before that, he managed a team of BAs at Citi, after being a Business Analyst at Morgan Stanley.

    He has spent more than fifteen years doing business analysis, managing BAs, directing teams of BAs, training BAs, coaching BAs, and helping business analysis organizations to be hyper-effective.